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Midwest offers online outage tools

4/9/2013

Special to The Hays Daily News

Special to The Hays Daily News

In an effort to share electric outage information during storms and promote transparency, Midwest Energy recently added new online features that allowing customers to view outages and track customer satisfaction.

"As outages occur, customers can use the outage viewer to determine the extent of outages, and track restoration progress" said Pat Parke, Midwest Energy's vice president for customer service. "The map allows users to zoom in to get a sense of the affected area, but for security reasons it does not identify affected customers."

Additionally, Midwest has added a "performance dashboard," allowing customers to see recent customer satisfaction scores, how many customers participate in optional programs such as Midwest Customers Care and e-billing, a 12-month average of energy coming from renewable sources, and more.

"Sharing these metrics reflects the quality of our interaction with customers, while reinforcing our identity as a customer-owned cooperative," Parke said. "Members wanting to know about their cooperative's performance won't have to wait on the next annual report; it is updated monthly and available anytime in a user-friendly format. We welcome customer suggestions for additional content."

Links to the outage viewer and performance dashboard can be found at www.mwenergy.com.