faq

THANK YOU...

For being a loyal subscriber to The Hays Daily News. We value your consistent support over the years and will continue to provide the latest in local news, sports and shopping opportunities for generations to come.

Beginning Jan. 14, 2013, readers of our online and mobile editions will be required to create an account and log in to view HDN content.

Read on to see how to complete this simple process. We value our readers who value our content, and subscribers will continue to receive the best in northwest Kansas news coverage — print, online or mobile.

• Current subscribers should receive a postcard from The Hays Daily News at the end of December. On that card is your subscriber number, which is your Access Code to receive a pass into our website and mobile editions at no additional charge.
• Your subscriber number should be entered into the ACCESS CODE field. •
• Once the Access Code is entered, users will be prompted to create an account. This one-time process will allow you to choose your user name (valid email address) and password.
• Nonsubscribers can access the website and mobile editions by entering payment information into the MediaPass module.
• Users with cookies enabled should have to log in only once per device after the account is created.
• Your access to HDN content on any device will be active as long as your subscription remains current.

If you have questions about your account, the registration process or are missing your subscriber number, please call the HDN Circulation Department at (785) 628-1081 during regular business hours.

The Hays Daily News was named the Kansas’ best mid-sized daily newspaper in 2010 and 2011. This award-winning content is available in any format to our subscribers at no additional charge. Download our applications for iPhone, iPad and Android devices, visit HDNews.net or simply pick it up off the porch each evening.

Frequently Asked Questions

How do I get started?

If you are a current print subscriber, simply register for an account when prompted. You will need the account number on the postcard we sent to your billing address. If you don’t have that or are not a current subscriber, call the Circulation Department at (785) 628-1081, Ext. 111, to get details.

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Why do I need to set up an account?

Beginning Jan. 14, 2013, The Hays Daily News will begin charging non-subscribers who access the digital editions on a regular basis. Visitors to our website and mobile apps will receive 10 free page views per month, then their access will be denied until they become a subscriber. We believe subscribers of The Hays Daily News deserve the ability to read the news on the vehicle of their choosing — whether it be the actual newspaper delivered to their home, on their computer or on a mobile device.

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Will I have to sign in each time I visit?

No. You will have to sign in one time on each different device you utilize. After that, the electronic cookies will remember you.

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Why are you charging for some stories on your website?

It is not financially sound for The Hays Daily News to give away its content electronically any longer. We will join a growing number of small and large newspaper companies across the country, including the New York Times, that now charge for content. Up to this point, print subscribers have basically subsidized those who only access us digitally. It is economically necessary to receive payment from all regular readers in order to pay the professional who gather and create the award-winning content you’ve grown accustomed to.

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What will continue to be free on HDNews.net and The Hays Daily News mobile apps?

  • Breaking news
  • Home page
  • Calendar
  • Archives
  • Classifieds
  • Notices
  • Autos, jobs and real estate listings
  • Business directory
  • Hays Area FYI
  • Staff directory, contact page
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    How will I know what content will require a subscription?

    Once you’ve clicked on 10 items in a 30-day period, you will encounter a sign-in screen. If you do not make a purchase decision at that point, you will not have access again until the end of that 30-day period. If you are a subscriber and encounter a sign-in screen, use the account number on the postcard we sent to your billing address. If you don’t have that, call the Circulation Department at (785) 628-1081, ext. 111, for assistance.

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    I have a weekend-only subscription, do I need to activate an account?

    Yes. Free access to our digital content is given only to six-day-per-week home subscribers. Call the Circulation Department at (785) 628-1081, ext. 111, to get an account started.

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    What is the cancellation policy?

    You can cancel your subscription at any time. When you cancel, we will stop charging your account at your next scheduled deduction. Your unlimited access will continue until your subscription expires.

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    How many accounts can I create with my subscriber number?

    Each subscriber number can be assigned to only ONE account, which can be used to access content on all of your devices — personal computer, tablet or cellphone.

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    My question was not answered here. How can I get more information?

    Call the Circulation Department at (785) 628-1081, ext. 111, or email circ_circ@dailynews.net for more information.

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